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COVID-19 FAQs

At this uncertain and unprecedented time, Grosvenor Furniture are doing all that we can to keep our staff and customers safe.

Whilst we’re responding to and complying with official Government advice and regulations, we’re still open and are continuing to take orders online.

As with the Governments latest update 50% of our staff have now returned to ensure social distancing is complied with.

To bringing a little joy to your home, and as a thank you for your understanding and loyalty we’re offering a Grosvenor Furniture discount of 10% off all items, using code SPRING10.

A small deposit of 10% will be required at checkout, and the remaining 90% of your balance will be payable within a 4 week period when you are ready to accept your order (please note this settlement payment must be made before any items are dispatched).

Please know we’re doing everything we can to help with your orders as quickly as possible, and we’ll keep this page updated with the latest information.

FAQs:

So, can I still place an order?
Yes, orders are still being taken at this time and will be fulfilled at the end of the governments required isolation period.

How do I place my 10% deposit?
If you wish to place an order using our 10% deposit initiative, all you need to do is choose the option ‘Pay Deposit’ before adding the desired item(s) to your cart.

Can I pay for my order now?
Of course! If you’d like to pay for your order in full, all you need to do is choose the option ‘Pay in Full’ before adding the desired item(s) to your cart this means your items will be dispatched at the first available delivery date.

I have received an order I wish to return, can I still return these items?
We are currently suspending our 14-day return policy which will now re-apply from the first day when the isolation period is lifted.

Can I still get in touch?
Of course. You can contact us through our website or directly on email via sales@grosvenorfurniture.com

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