Unfortunately due to the UK Governments requirements both Grosvenor Furniture’s Office and Warehouses are closed until the Governments isolation order is lifted.
We’re are complying with these requirements to ensure that both our customers and staff are safe from the risk of spreading COVID-19.
Please see below for further information:
Can I still place an order?
Yes, orders are still being taken at this time and will be fulfilled at the end of the governments required isolation period.
I have already placed an order will this be delayed?
Unfortunately this is the case, our Two Man couriers have suspended operations for the quarantine period and DPD will not be able to collect from our warehouses due to the closures, we have attempted to get as many of our orders out and delivered as soon as possible but with the sudden lockdown requirements, unfortunately some orders will now be delayed until after the isolation period has ended.
I have received an order I wish to return, can I still return these items?
We are currently suspending our 14-day return policy which will now re-apply from the first day when the isolation period is lifted.
Can I still get in touch?
Whilst our offices are closed a voicemail can be left, you can also contact us through the website or directly on email via email@example.com
1-Man Deliveries: Usually delivered within 7 days of order being placed*.
Our 1 man delivery couriers offer a tracked express delivery service on our smaller items that are delivered within 2 business days of being dispatched from our warehouses, we will contact customers to arrange delivery on the weekday of the customers choice, once the goods have been dispatched the courier will email the customer on the morning of delivery with a delivery time slot.
Please Note: This service is only offered to mainland England, Wales and Southern Scotland (appearing as Green and Yellow on the map). This delivery service is to the front door/ground floor entrance of the property only.
Pallet Deliveries: Usually delivered within 7 days of order being placed*.
Our pallet delivery couriers offer an express delivery service on our palletised items that are delivered within the next business day after being dispatched from our warehouses, we will contact customers to arrange delivery on the weekday of the customers choice, on the day of delivery it is requested that the delivery driver contacts the customer 1 hour before delivery (although this may not always be possible).
Please Note: This service is only offered to mainland England, Wales and Southern Scotland (appearing as Green and Yellow on the map). This delivery service is to curbside of the property and the customer is responsible for disposing of the pallet.
2-Man Delivery Details: Usually delivered within 14 days of order being placed* **.
Grosvenor Furniture offer 2-man deliveries of our larger items and are aimed to be delivered within 7-14 business days of the order being placed (during busier periods this can be upto 21 business days but Grosvenor Furniture will notify you via email if this is the case), once the order has been received Grosvenor Furniture will contact the customer to inform them of the earliest possible delivery date, once this date has been confirmed by the customer our couriers will contact the customer directly to offer a delivery time slot and time slot. On the day of delivery the goods will be taken through to the room specified by the customer (please note that this does not include assembly of goods or the removal of packaging).
Please Note: This delivery service is only offered to the UK mainland in the areas highlighted in Green on the map (please contact us for delivery to any addresses in the yellow zones as delivery may be able to be offered but a delivery quote will need to be obtained from our couriers as well as confirming if they are able to deliver to your area), also once delivery has been confirmed between the customer and our couriers the customer must ensure that they are able to accept the delivery as any changes, failed deliveries or cancellations will be subject to a £60 surcharge. If unsure if an item will fit into your property please contact us before the item is dispatched so that we can confirm the dimensions of the largest pieces as any delivery resulting in the return of the item due to it not fitting into the property will be seen as a failed delivery and subject to a £60 surcharge.
2-Man Assembly Service:
Unfortunately as of January 2020 our courier will no longer be offering assembly services.
Please Note: If you opt to have your order constructed by a 3rd party Grosvenor Furniture can not be held accountable for any damage that maybe incurred to the product or any additional fees should the rare circumstance that any parts/pieces might be missing from your order, also all spaces must already be pre-cleared of other furniture prior to the couriers arrival.
* Subject to stock availability.
** Some postcodes may take longer due to fortnightly/three week delivery runs.
Due to the terms and conditions guidelines set in place by our finance providers every and all finance orders must be delivered to the billing address outlined by the customer due to the credit being provided by an external party to Grosvenor Furniture Ltd.
All of our deliveries services are offered for FREE to mainland England, Wales and some areas of Scotland (please see the maps for areas in which we cannot deliver too).
Our contact number is 01829 751562 if you wish to speak with us or you can contact us via email at firstname.lastname@example.org
In regards to delivery to Ireland please email or call us to get a shipping quote, as smaller products we can arrange shipments via DPD
We unfortunately do not offer delivery to outside of the UK and Ireland.
For returns please see: https://www.grosvenorfurniture.com/returns-policy