Grosvenor Furniture Delivery Service
At Grosvenor Furniture, we aim to provide a seamless and efficient delivery experience, no matter the size of your order. We offer express delivery for smaller items, room-of-choice delivery for larger furniture items, and kerbside delivery for bulk orders.
Stock Status
- In Stock: Items are available in our warehouses and will be dispatched promptly.
- Pre-Order: Items are arriving soon. Please check individual product listings for estimated arrival dates.
- Out of Stock: Items are currently unavailable.
Home Furniture Delivery Options
We provide a range of delivery options depending on the size and type of your order.
1-Man DPD Home Delivery – FREE
- Smaller Items: Usually delivered within 1–2 business days after dispatch.
- Larger Orders (3+ boxes): Usually delivered within 7 days of order placement.*
- Delivery Notifications: Customers receive an email with a delivery time slot on the morning of delivery.
- Service Area: Mainland England, Wales and Southern Scotland (Green and Yellow areas on our delivery map). Deliveries to the Scottish Highlands may incur an additional charge; please see our surcharge postcode zones below.
- Important: Delivery is to the front door/ground-floor entrance only.
Surcharge Postcode Zones
- Aberdeen: AB31–AB35, AB41–AB54
- Northern Highlands: AB36–AB39, AB55–AB56, IV1–IV63, KW0–KW14
- Argyll: FK17–FK21, PA20–PA78
- Arran: KA27–KA28
- Dundee: PH15–PH18
- Northern Highlands & Argyll: PH19–PH50
Pallet Deliveries
- Delivery Time: Typically within 7 days of order placement.*
- Express Service: Next business day delivery may be available after dispatch.
- Delivery Notifications: Customers are contacted to arrange delivery. Drivers will aim to call approximately one hour before arrival.
- Service Area: Mainland England, Wales and Southern Scotland (Green and Yellow areas on our delivery map).
- Important: Pallet deliveries are kerbside only. Customers are responsible for moving the goods into their property and disposing of the pallet and packaging.
2-Man Furniture Home Delivery
- Delivery Time: Usually within 7–14 business days of order placement.*** During particularly busy periods, this may extend to 21 days; customers will be notified if this applies.
- Service Details: Furniture is delivered to the room of your choice, subject to safe and reasonable access. Dining tables and marble products are restricted to ground-floor delivery.
- Assembly: Assembly and packaging removal are not included unless an assembly service has been specifically arranged.
- Delivery Notifications: Customers are contacted to confirm their delivery date and delivery time slot.
- Service Area: Mainland UK (Green and Yellow areas on our delivery map). Delivery to Red zones may be possible subject to a custom quotation.
- Important: Failed deliveries or late cancellations may incur a £89 charge. Please see our Failed Delivery & Re-delivery Charges below. Customers are also responsible for ensuring that the furniture ordered will fit through doorways, hallways, staircases and other access points within their property.
Failed Delivery & Re-delivery Charges
Once your delivery date and delivery time slot have been confirmed, please ensure that someone is available at the delivery address throughout the entire confirmed time slot to accept your order.
If our delivery team attends the property within the confirmed delivery time slot and no one is available to accept the delivery when they attend, the delivery will be classed as a failed delivery.
A £89 re-delivery charge will apply before another delivery can be arranged.
This charge covers the costs we incur for the attempted delivery, the return transportation of the furniture to the courier’s depot or our warehouse.
Please note:
- Someone must be available at the delivery address for the entire confirmed delivery time slot.
- If you become unable to accept your delivery, please contact us as soon as possible before the scheduled delivery.
- If a delivery attempt has already been made, contacting or returning a call to the driver does not guarantee that the delivery team will be able to return to the property, even if this is still within the original delivery time slot.
- A new delivery date will be arranged once the applicable £89 re-delivery charge has been paid.
Express Two-Man Delivery – Key Details
Service Includes
- Delivery to your room of choice, up to two flights of stairs where access is safe and suitable.
- A specialist two-man furniture delivery team.
- A 3-hour delivery time slot, normally provided the evening before delivery.
- A delivery tracking link.
Cost
Express Two-Man Delivery starts from £35–£45, depending on the size of your order.
The applicable delivery charge is payable via a payment link sent after you request this service in the checkout comments.
Delivery Time
Next-business-day delivery may be available where an order is placed and ready for dispatch by 10am. Availability is subject to courier capacity and your delivery location.
Important Conditions
- Assembly is not included unless specifically arranged.
- A failed delivery or late cancellation may incur a £89 charge.
- Customers must ensure that their furniture will fit through all necessary access points within their property.
- Please refer to our Failed Delivery & Re-delivery Charges above for further information.
Availability
Express Two-Man Delivery is available to mainland England, Wales and Southern Scotland.
This service is currently unavailable for the following Scottish postcode areas:
KY, FK, PH, DD, AB, IV, KW, PA and KA27–KA28.
2-Man Assembly Service
Assembly is available upon request for selected furniture. Please contact us for a quotation at [email protected].
Assembly Information
Please note that beds, wardrobes and some dressing tables are delivered flat-packed and require assembly. An assembly service can be arranged for an additional charge where available.*
Any room or area where furniture is to be assembled must be cleared and ready before the delivery team arrives.
Important: Grosvenor Furniture cannot accept responsibility for damage or additional costs arising from assembly carried out by an independent third party.
Grosvenor Furniture Delivery Details
All of our standard furniture deliveries are offered FREE of charge to mainland England, unless you select one of our chargeable Express Delivery options.
Delivery is also available to Wales and selected areas of Scotland. Please refer to our delivery maps and postcode information for details of locations we are unable to service or where additional charges may apply.
Home Delivery Enquiries
If you would like to discuss placing an order or have a question regarding an existing furniture order, please call us on:
01829 751 562
Alternatively, please visit our website Contact page or email us at:
Our team will be happy to help with any questions regarding your order or delivery.
Non-Mainland UK Deliveries
Unfortunately, we are no longer able to offer direct delivery to locations that are not classified as mainland Great Britain, including:
Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Inner and Outer Hebrides, Northern Isles, Isles of Scilly, Jersey and Guernsey.
Customers may arrange for their order to be delivered to an independent freight forwarder based on mainland Great Britain. Any such arrangements with the freight forwarder must be made by the customer.
International Shipping
Unfortunately, we do not currently offer direct international delivery.
We can, however, deliver an order to an international freight forwarder based on mainland Great Britain where the customer has arranged the onward transportation themselves.
Please contact us before placing your order if you intend to use a freight forwarding service.
Grosvenor Furniture Returns Policy
We want our customers to be completely satisfied with their purchase and offer a straightforward returns policy for eligible orders.
For full information regarding cancellations, returns, collections and applicable charges, please visit our Grosvenor Furniture Returns Policy page.
