14 Day Returns Policy
We want you to have the best possible shopping experience with us. If you are not satisfied with your purchase for any reason, you may return your item within 14 days of receiving it.
Return Conditions
All returned products must be in their original packaging.
Furniture must be unused and in the same condition as when delivered.
If the original packaging is not available, we will unfortunately not be able to accept the return.
Returns
If you are not 100% satisfied with your purchase, we will be happy to accept a return and issue a refund for the value of the goods, minus the applicable collection fee.
Collection Fees
One-Man Collections (DPD)
Single Box – £29.00
Two Boxes – £49.00
Three Boxes or more – £89.00
Two-Man Collections (Including Pallet Returns)
Bed / Dining Table – £89.00
Dining Table Set – £95.00
Small Pallet (per pallet) or 3–7 Dining Chair Boxes – £89.00
Large Pallet (per pallet) or 8+ Dining Chair Boxes – £99.00
All returns or replacements must be collected from the original delivery address.
If goods are moved from the original delivery address and damage is later reported, we cannot accept liability as it is not possible to determine whether the damage occurred during third-party handling or transportation.
Refunds
Refunds will only be issued once the returned goods have been received and inspected by our returns team to ensure they are in the same condition as when delivered.
Please allow up to 5 working days for the refund to appear in your account after it has been processed.
Exchanges
One-Man Delivery Exchanges (DPD)
If your order has been delivered and you wish to exchange an item, the following collection fees apply before an exchange can be arranged.
We will aim to arrange the collection and replacement delivery on the same day where possible. If a full replacement order is required, we will first arrange the collection before organising the replacement delivery.
Please note: DPD collections cannot offer a specific delivery time slot and typically occur between 9:00am and 5:30pm.
Collection fees:
Single Box – £29.00
Two Boxes – £49.00
Three Boxes – £89.00
Two-Man Delivery Exchanges
For larger items delivered via a two-man courier, the following exchange fees apply:
Bed / Dining Table – £89.00
Dining Table Set – £95.00
Small Pallet (per pallet) or 3–7 Dining Chair Boxes – £89.00
Large Pallet (per pallet) or 8+ Dining Chair Boxes – £99.00
Cancellations
If you wish to cancel your order, please contact us as soon as possible by:
📞 Phone: 01829 751562
📧 Email: [email protected]
Please quote your order number when contacting us.
If your order has not yet been dispatched, a full refund will be issued.
If your order has already been dispatched or collected, the applicable return collection fees listed above will apply.
Damaged or Incorrect Items
Although we and our couriers take great care with your order, on rare occasions items may arrive damaged or incorrect.
Any issues must be reported within 48 hours of delivery by contacting:
Please ensure that all packaging is retained, as this allows us to quickly arrange replacement parts or items with DPD or our two-man courier service.
Contact Information
For further assistance, please contact our customer service team:
📧 Email: [email protected]
📞 Phone: 01829 751562
Customer Service Hours:
Monday – Friday: 9:00am – 5:00pm