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FREE delivery 'No Quibble' 14 Day Returns Policy

Our 14 Day Returns Policy

No Quibble’ 14 Day Returns Policy:

We believe that in order to have the best possible shopping experience, our customers should have the right to return goods whatever the reason. So if you’re not happy with your purchase, for whatever reason.

Please note: All products that are being returned must be in the original packaging and the furniture is in the same condition as it was delivered in.

Returns:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the value of your goods minus a collection fee:

  • One Man (DPD Collections):
    • Single Box – £25.00
    • Two or more boxes – £45.00

Please Note: Items for return via DPD must be boxed as they were delivered as DPD is unable to accept unboxed items for collection, if you have disposed of the packaging the Two Man Delivery charges will apply.

  • Two Man Collections (including Pallet returns):
    • Bed/Dining Table: £60
    • Dining Table Set: £80
    • Pallet: £60
    • Large Pallet (8 or more chairs): £80

Please Note: Any two man delivery goods returned without the original packaging will also be subject to a further repackaging fee of £45 so please ensure that all packaging is retained until you are satisfied with your purchase (this applicable to unboxed one man delivery orders), this does not apply if your order is a DPD order that is being collected via our two man couriers.

All returns or replacements are to and from the original delivery address. If goods are subsequently moved from the original delivery address and are later reported as being damaged we will not accept liability for this damage as it is not clear if the damage could have been caused by a 3rd party removals or delivery company.

Refunds will only be issued once we have possession of the returned goods and after they have been inspected by our returns department to ensure that they are in the same condition as they were delivered. Please allow up to 5 working days for your refund to appear in your account.

 Exchanges:

One Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the following fees will need to be settled before any exchanges can occur, we will aim to have delivery and collection occur on the same day unless it is a full replacement order which we will first arrange the collection of before arranging re-delivery.

  • One Man Exchange via DPD:
    • Single Box – £25.00
    • Two or more boxes – £45.00

Two Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the above charges will still apply.

  • Two Man Exchanges:
    • Bed/Dining Table – £60.00
    • Dining Table Set – £80.00
    • Pallet: £60
    • Large Pallet (8 or more chairs): £80

Cancellations

If you wish to cancel your order please either give us a call on 01829 751562 or email us at sales@grosvenorfurniture.com quoting your order number and we will have this cancelled for you not a problem with a full refund being provided.

Please note: if your order has been collected/dispatched that return fees listed in the returns section will apply.

 

Updated: 27/1/21

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