WE ARE ACCEPTING VISITORS BY APPOINTMENT ONLY - CLICK HERE TO ARRANGE AN APPOINTMENT

Scroll to top
FREE delivery 'No Quibble' 14 Day Returns Policy

Our 14 Day Returns Policy

No Quibble’ 14 Day Returns Policy:

We believe that in order to have the best possible shopping experience, our customers should have the right to return goods whatever the reason. So if you’re not happy with your purchase, for whatever reason.

Please note: All products that are being returned must be in the original packaging and the furniture is in the same condition as it was delivered in, if the original packaging is not available unfortunately we will not be able to accept a return of an item.

Returns:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the value of your goods minus a collection fee:

  • One Man (DPD Collections):
    • Single Box – £25.00
    • Two or more boxes – £45.00
  • Two Man Collections (including Pallet returns):
    • Bed/Dining Table: £60
    • Dining Table Set: £80
    • Small Pallet: £60 (per pallet)
    • Large Pallet (8 or more chairs): £80

All returns or replacements are to and from the original delivery address. If goods are subsequently moved from the original delivery address and are later reported as being damaged we will not accept liability for this damage as it is not clear if the damage could have been caused by a 3rd party removals or delivery company.

Refunds will only be issued once we have possession of the returned goods and after they have been inspected by our returns department to ensure that they are in the same condition as they were delivered. Please allow up to 5 working days for your refund to appear in your account.

 Exchanges:

One Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the following fees will need to be settled before any exchanges can occur, we will aim to have delivery and collection occur on the same day unless it is a full replacement order which we will first arrange the collection of before arranging re-delivery.

  • One Man Exchange via DPD:
    • Single Box – £25.00
    • Two or more boxes – £45.00

Two Man Delivery Exchanges: If an ordered a product has been delivered and you wish to exchange any items the above charges will still apply.

  • Two Man Exchanges:
    • Bed/Dining Table – £60.00
    • Dining Table Set – £80.00
    • Pallet: £60 (per pallet)
    • Large Pallet (8 or more chairs): £80

Cancellations:

If you wish to cancel your order please either give us a call on 01829 751562 or email us at sales@grosvenorfurniture.com quoting your order number and we will have this cancelled for you not a problem with a full refund being provided.

Please note: if your order has been collected/dispatched that return fees listed in the returns section will apply.

Damaged Items:

Whilst ourselves and our couriers take the utmost care with your order on a rare occasion your order may arrive damaged or you may find the incorrect item has been sent, please note that these cases must be reported within 48 hours of a signed delivery.

We will be able to offer an exchange of the faulty component or a collection with full refund back to yourself.

Updated: 4/6/21

Our most popular products

We will deliver this item to your door for FREE

Find out more »

Simple, Secure and hassle-free payments

Find out more »

Our ‘No Quibble’ 14 Day Returns Policy

Find out more »