Terms & Conditions

Grosvenor Furniture Ltd – Terms & Conditions of Sale

Last updated: 01 October 2025

These Terms & Conditions apply to all purchases made from Grosvenor Furniture Ltd (“GF”, “we”, “us”, “our”). By placing an order with us, you agree to be bound by these Terms.

1. Key Definitions

  • “Buyer”, “you”, “your” – the customer purchasing goods.

  • “Goods” or “Products” – the items you purchase from us.

  • “Contract” – the legal agreement formed once your order is confirmed and paid in full.

  • “Working Day” – Monday to Friday, excluding UK public holidays.

2. Ordering & Contract Formation

  • Your order is an offer to purchase goods from us.

  • A contract is formed once we confirm your order and receive full cleared payment.

  • Orders may not be assigned by you without our written consent.

  • Orders from outside the UK mainland cannot be accepted.

3. Pricing & Payment

  • Prices are shown in GBP (£) and include VAT at the current UK rate.

  • Full payment must be received before dispatch.

  • We accept most debit/credit cards (including American Express), PayPal, and bank transfer.

  • Promotional codes or discounts cannot be combined unless explicitly agreed.

  • In the event of a pricing error, we will contact you to offer either a refund or correction.

4. Product Information

  • We make every effort to ensure product descriptions, images, and measurements are accurate. However:

    • Colours and finishes may vary slightly due to natural materials and screen displays.

    • Dimensions are approximate and may vary by ±10mm.

  • Any accessories or furnishings shown in images are not included unless specified.

5. Delivery

  • Standard delivery is available to mainland England, Wales, and Southern Scotland. Additional arrangements may apply for other regions.

  • Deliveries are usually made within 1–4 weeks (longer for out-of-stock items). You will be informed of estimated delivery times.

  • Delivery is made to the room of your choice (2-person delivery). Access must be safe and reasonable.

  • You are responsible for ensuring goods will fit through doorways, staircases, and into the desired space.

  • If you are not available to accept delivery, re-delivery charges may apply.

  • Goods are considered delivered once they arrive at the address you provided.

6. Acceptance of Goods

  • You have 30 days from delivery to inspect the goods and notify us of any faults or damages.

  • If collecting goods yourself or via a third-party courier, you (or your courier) must inspect and sign for the goods. We cannot accept claims for damage once goods leave our warehouse with a third party.

  • All products come with a 12-month guarantee against manufacturing faults. This does not cover wear and tear, misuse, or damage caused after delivery.

7. Cancellations & Returns

  • You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013, unless the goods were made to order or customised.

  • Goods must be returned unused, in their original condition and, where possible, in original packaging.

  • Mattresses cannot be returned once unsealed for hygiene reasons.

  • If you cancel before dispatch, you will receive a full refund. If you cancel after dispatch, return charges may apply.

  • If goods are faulty, we will arrange collection and replacement or refund at no cost to you.

8. Data Protection & Privacy

  • We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

  • We only collect information necessary to process your order.

  • We will not share your details with third parties except for delivery and payment processing.

  • Full details can be found in our [Privacy Policy].

9. Security

  • All payments are processed securely via Woo Payments.

  • We use SSL encryption to protect your payment and personal details.

10. Liability

  • Our liability is limited to the price paid for the goods.

  • We are not liable for indirect or consequential losses.

  • Nothing in these Terms excludes our liability for death, personal injury caused by negligence, or fraud.

11. Intellectual Property

  • All website content, images, and branding belong to Grosvenor Furniture Ltd or our licensors.

  • You may not copy, reproduce, or use our content without permission.

12. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes shall be resolved exclusively by the courts of England and Wales.

13. Seconds / Clearance Items

  • Items sold as Seconds or Clearance are sold as-is. They may contain minor defects, imperfections, or irregularities which are reflected in the price. By purchasing these items, you accept them in their current condition. For this reason, we do not accept returns, refunds, or exchanges on any Seconds or Clearance items unless they are faulty under your statutory rights.

14. Contact Us

Grosvenor Furniture Ltd
Unit 5, Organsdale Farm
Kelsall, Tarporley
Cheshire, CW6 0SR
📧 [email protected]