Product SKU: failed-delivery / In Stock
Delivery surcharge for failed deliveries which have been confirmed between the customer and couriers.
Delivery surcharge for secondary delivery attempts after failed deliveries which have been confirmed between the customer and couriers.
Or for collection of orders.
1-Man DPD Home Deliveries (Dining Chairs and other small items):
Our 1 man deliveries are usually delivered within 7 days of an order being placed* and are only available Monday to Friday only.
We offer a express delivery on smaller items ordered which are usually delivered within 1-2 business days of being dispatched from our furniture warehouses.
We will contact customers directly to arrange delivery on the weekday of the customers choice for larger orders (3 boxes or more) with smaller orders being dispatched as soon as possible. Once the item has been dispatched, the courier will email the customer on the morning of the delivery to provide a delivery time slot for your convenience.
Please Note: This service is only offered to mainland England, Wales and Southern Scotland. This delivery service is to the front door/ground floor entrance of the property only, whilst delivery is available to the Scottish Highlands please contact us to obtain a quote as shipping charges will apply, please see below for surcharge postcode zones.
Area Postcode Service
Aberdeen AB31 – AB35 and AB41 – AB54
Northern Highlands AB36 – AB38 and AB55 – AB56
Argyll FK17 – FK21
Northern Highlands IV1 – IV63
Arran KA27 – KA28
Northern Highlands KW0 – KW14
Argyll PA20 – PA78
Dundee PH15 – PH18
Northern Highlands & Argyll PH19 – PH50
Pallet Deliveries (Bulk orders):
Our pallet deliveries are usually delivered within 7 days of an order being placed but may take longer depending on your area.
We offer an express delivery service on our palletised items which are usually delivered within the next business day after they have been dispatched from the Grosvenor Furniture warehouse. Our team will contact customers once orders have been placed to arrange delivery on the weekday of their choice.
On the day of the delivery, it is requested that home delivery drive contacts the customer 1 hour before the delivery is made. However, please bear in mind that this is not always possible.
Please Note: This service is only offered to mainland England, Wales and Southern Scotland. This delivery service is to curb side of the property and the customer is responsible for disposing of the pallet themselves.
Visit the deliveries page to find out more.
2 Man Deliveries (Beds, Dining Tables and other large goods):
Our 2 man home delivery service is usually delivered within 14 days of the order being placed but may take longer depending on your area..
Here at Grosvenor Furniture, we offer a 2 man home delivery service on our larger items which we aim to deliver direct to your door within 7-14 business days of the order having been placed. Please note that in busier period, this can extend to up to 21 business days but rest assured that Grosvenor Furniture will notify you via email if this is the case.
Once the order has been received, we will contact the customer to inform them of the earliest possible delivery dates that we have available, this is usually completed by end of day the following working day after the order has been placed. Once this date has been confirmed by the customer, our couriers will contact the customer direct to offer a delivery time slot on the day of the delivery.
Our 2 man furniture home delivery service will even be taken through to the room of your choice (dining tables/any marble product will only be delivered to ground floor). However, please note that this does not include the assembly of goods or the removal of packaging.
Please Note: This delivery service is only offered to the UK mainland in the areas highlighted in Green/Yellow on the map below (please contact us for delivery to any addresses in the red zones as delivery may be able to be offered but a delivery quote will need to be obtained from our couriers as well as confirming if they are able to deliver to your area).
Once delivery date and time slot has been confirmed by our couriers via text/email, the customer must ensure that they are able to accept the delivery as any changes, failed deliveries or cancellations will be subject to a £70 surcharge.
If you are unsure as to whether or not your ordered home furniture item/s will fit into your property, then please get in touch with Grosvenor Furniture before the item/s are dispatched so that we can confirm the dimensions of the largest pieces as any delivery resulting in the return of the item due to it not fitting into the property will be seen as a failed delivery and subject to a £70 surcharge.
Visit the deliveries page to find out more.
– Finance is available on orders of £595 and over.
– Optional 10% Deposit can be made for reduced finance payments.
– 12 Month 0% Finance is available on all orders .
Read the full details here on our V12 Page.